Terms & Conditions – SMS Messaging

By providing your phone number and opting in, you agree to receive SMS communications from Scooby Groom.

1. SMS Consent Communication

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you consent to receive SMS messages, you may receive:

• Customer Care: e.g., “Hello, this is Scooby Groom. {Pet Name}’s grooming appointment is confirmed for {Date/Time}. Reply STOP to opt out.”
• Appointment Reminders & Updates: confirmations, reschedules, or service follow-ups.

3. Message Frequency

Message frequency may vary depending on services, typically up to 4–6 SMS messages per week.

4. Fees for SMS Messaging

Standard message and data rates may apply depending on your carrier. Fees may vary for domestic or international messages.

5. Opt-In Method

You may opt in to SMS messages by:

• Submitting your phone number via online forms.
• Checking the SMS consent box during booking.

6. Opt-Out Method

You may opt out at any time by:

• Replying “STOP” to any SMS.
• Contacting us at scoobygroom.canada@gmail.com or +1 437-780-3425.

7. Help

If you need assistance, reply “HELP” to any SMS or contact us at +1 437-780-3425.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You may opt out at any time by texting “STOP.”
• For help, text “HELP” or visit our Privacy Policy and Terms & Conditions.
• Message frequency may vary.

Privacy Policy – Scooby Groom

Effective Date: 01/01/2025

Scooby Groom values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, or SMS communications.

1. Information Collected

• Contact information: name, phone number, email, address.
• Pet information: name, breed, grooming history.
• Payment information: billing details for transactions.
• SMS Consent: phone numbers and opt-in confirmation for SMS notifications and reminders.

2. Information Usage

We use collected information to:

• Provide grooming services.
• Send appointment confirmations, reminders, and customer care messages.
• Improve customer experience and service quality.

3. Information Sharing

Scooby Groom does not sell, rent, or share your personal information with third parties for marketing purposes.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. Data Security

We use secure systems to protect your personal information from unauthorized access, disclosure, or misuse.

5. Policy Location

This Privacy Policy is accessible from the top menu and bottom footer of all web pages on www.scoobygroom.com.